The High-Tech, High-Touch 401(k) Provider
LT Trust is a national provider of trust and custodial services, including open architecture 401(k) plans, which provide access to hundreds of fund families without imposing product requirements.
*The following entities and affiliates may provide the services noted. Trust and custody services offered through American Trust Company. Securities offered through Mid Atlantic Clearing & Settlement Corporation, member FINRA/SIPC. Advisory services offered through Mid Atlantic Financial Management, Inc., a registered investment adviser. Sub-custody and trust services offered through Mid Atlantic Trust Company, a non-depository trust company. Recordkeeping services offered through AT Retirement Services, LLC. Insurance products and services offered through AT Insurance, LLC.
Enjoy consistent support from people who live and breathe 401(k)s.
Experience
You may not be a 401(k) expert, but when you work with LT Trust, you don’t have to be! Whether you’re looking for plan design expertise, employer contribution calculations, or help in understanding the latest Department of Labor regulations, our depth of resources are ready and able to assist you.
LT Trust has one of the most experienced teams in the industry. The 40+ members of our Client Service team average 17+ years of industry experience, with 11 individuals holding a QKA (Qualified 401(k) Administrator), five with a QPA (Qualified Pension Administrator), and four with an ERPA (Enrolled Retirement Plan Agent).*
Basically, our team eats, sleeps, breathes, and knows 401(k)s inside and out, so you know you’re getting the high quality of service you demand.
Consistency
Sometimes, there’s just not an easy answer to some 401(k) questions. Our customer service team has the 401(k) experience, tech know-how, and training to give consistent answers that resolve client issues.
There’s no one-size-fits-all answer, and you should have the retirement plan that fits your 401(k) clients as an advisor and employees as a plan sponsor.
Technology
We pride ourselves on having the latest and greatest when it comes to 401(k) tech – and training our team to be expert users. We firmly believe that using the right technology is one of the keys to ensuring your satisfaction and it’s important to us to be a high-tech recordkeeper.
However, we know that tech can’t replace superior customer service, so we combine the two to give 401(k) advisors and plan sponsors the best experience possible.
Our motto is, “great technology backed by superior personal service.”
Unbeatable, Five-Star Customer Service
Each 401(k) plan with LT Trust is serviced by seasoned team members, committed to providing a best-in-class experience with each client interaction.
LT Trust Puts 401(k) Clients First
LT Trust understands that business owners expect timely and accurate responses. Each retirement plan with us is serviced by a dedicated relationship manager or a small team of specialists that ensures no questions are too big or complex.
While LT Trust continues to invest heavily in technology, we will never underestimate the importance of human interaction. Our service team has an average of 18+ years of industry experience and are always a phone call or email away.
People, Not Machines
There is no need to endlessly select “0” on your dial pad when contacting LT Trust for a representative. We’re here when you need us.
Personalized Service
When it comes to retirement plans, we acknowledge that every service situation is unique. Our professionals are trained with knowledge and not scripts.
Zero Repeats
One of the most frustrating things is having to repeat your issue multiple times to multiple people. At LT Trust, a single team member will be in direct communication with you until resolution.
Consistent Answers
No one likes asking the same question and receiving a different answer. Our service team is consistently trained to keep up with the changing retirement landscape.